Legal

Distance Sales Agreement

This Distance Sales Agreement governs the sale of products purchased through our website. By placing an order on this website, the customer agrees to the terms and conditions stated below.

1. Subject of the Agreement

The subject of this agreement is to define the rights and obligations of the seller and the buyer regarding the sale and delivery of products ordered electronically through the website.

2. Seller Information

Company Name
Yalla Spare - Auto Parts Store

Business Type
Online Auto Spare Parts Supplier

Email
support@yallaspare.com

Location
Erbil, Iraq

3. Buyer Information

The buyer is the person who places an order through the website and provides their personal information during the checkout process.

The information entered during the order process will be considered valid for communication and delivery.

4. Product Information

Product type, quantity, brand, model, specifications, price, payment method, and delivery information are defined at the time the order is completed on the website.

5. General Terms

The buyer confirms that they have read and accepted all product details, price information, payment conditions, and delivery terms before completing the order.

The seller agrees to deliver the purchased product in a complete and undamaged condition according to the specifications provided during the order process.

Delivery time may vary depending on the customer's location and shipping conditions.

If delivery becomes impossible due to unexpected events such as transportation issues, weather conditions, or other force majeure situations, the buyer will be informed and an alternative solution will be provided.

6. Delivery

Orders will be shipped through trusted delivery companies.

Estimated delivery times may vary depending on the destination and shipping conditions.

The seller is not responsible if the delivery cannot be completed due to incorrect address or contact information provided by the buyer.

7. Right of Withdrawal

The buyer has the right to request a return within 7 days from the date of delivery.

To exercise this right:

The product must be unused
The product must be in its original packaging
All accessories and documents must be returned

Return shipping costs may be the responsibility of the buyer unless the product is defective or incorrectly delivered.

8. Payment Method

Orders placed through the website do not require online payment.

Payments are completed through cash on delivery or direct agreement with the customer.

Since the website does not process online payments, no credit card or banking information is collected or stored on the system.

9. Dispute Resolution

In case of any dispute related to this agreement, both parties agree to resolve the issue through communication and mutual agreement whenever possible.